Refund Policy
A legal disclaimer
1. Bookings
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Customer Cancellations: A 25% non-refundable deposit is required to secure all bookings. If the customer cancels, this deposit is forfeited.
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Band Cancellations: In the unlikely event that we must cancel, customers will receive a full refund of the deposit or, if preferred, a suitable replacement will be arranged.
2. Music Sales
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Digital Products: All sales of digital music are final. Refunds are not available for digital downloads.
3. Merchandise
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Return Window: Merchandise can be returned within 30 days of the shipping date.
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Condition: Items must be in their original condition and packaging to qualify for a refund.
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Process: To initiate a return, please contact our customer service at [Your Contact Information] with your order details.
4. General Terms
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Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
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Refund Processing: Refunds will be processed to the original payment method within 10 business days after receiving the returned item.